FAQ'S

PRODUCT INFORMATION

What sizes do you offer?

Our sizes range from XS to L.

How do I know what size to order?

We recommend checking our Size Guide page.

The guide provides measurements for bust, underbust, waist, and hip size to help you select the right size.

If you're between sizes, we suggest going with the larger size for a more comfortable fit.

How do I care for my swimwear?

To ensure your swimwear lasts, we recommend the following care instructions:

· Hand wash in cold water after every use.

· Do not machine wash or use detergents.

· Drip dry out of direct sunlight. 

· Do not tumble dry.

· Avoid contact with rough surfaces.

· Ensure swimsuits are completely dry before storage.

· Do not dry iron. Do not dry clean.

Are your swimsuits lined or padded?

Our swimwear collection includes a variety of designs, some with built-in padding and others with removable padding or no padding at all. You can find more details about the style of each product on its individual product page.

Is your swimwear sustainable?

YES! At ENVY, sustainability is at the heart of everything we do.

We're committed to reducing our environmental impact through responsible practices, from sourcing to delivery.

To read more about it, refer to our Sustainability page.

ORDERING & PAYMENTS

How do I apply a discount code?

To apply a discount code, simply enter the code at checkout in the "Promo Code" field.

The discount will be applied to your total order before payment.

Do you offer gift cards?

Yes! We offer gift cards that can be used on our website.

You can choose the value and purchase them on our Gift Card page.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, and American Express.

We also accept payments through Apple Pay.

All payments are secure and encrypted for your peace of mind.

Do you offer discounts or promotions?

Yes, we offer discounts and promotions, especially during sales events.

Be sure to subscribe to our newsletter to get updates on upcoming sales, exclusive offers, and new arrivals.

Can I use multiple discount codes?

Unfortunately, only one discount code can be applied per order.

If you have multiple codes, choose the one that gives you the best value.

Can I change or cancel my order after placing it?

Once your order is confirmed, we begin processing it right away.

If you want to change or cancel your order, please contact us as soon as possible at contact@envyme.ae.

We will try to assist you.

Unfortunately, if the order has already been dispatched we are unable to make changes or cancel orders.

SHIPPING & DELIVERY

Do you offer international shipping?

Yes, we do!

Delivery times & shipping costs vary depending on the destination and the weight of the package.

Shipping fees will be calculated at checkout.

For more information, please visit our Shipping & Delivery page.

How do I track my order?

Once your order is shipped, you’ll receive an email with a tracking number.

You can track your order through the courier’s website using the tracking number provided.

What shipping methods do you offer?

We offer Standard and Express shipping for domestic and international orders.

Please refer to our Shipping & Delivery page for information on delivery times and fees.

What if my swimwear arrives damaged or defective?

In case you receive a damaged or defective product, please contact us at contact@envyme.ae within 2 days of receiving your order.

We will arrange for an exchange or issue store credit for the damaged item.

Can I change my delivery address after placing an order?

If you need to update your delivery address, please contact us as soon as possible at contact@envyme.ae. We will do our best to update your details before the order is shipped.

Do you offer free shipping?

We offer free shipping on orders over 500 AED within UAE and over 1 000 AED for International shipping.

RETURNS & EXCHANGES

Can I return or exchange my swimwear?

Yes! We offer returns and exchanges within 5 days of receiving the product, as long as the swimwear is in new, unworn condition with the hygiene liner still intact.

Please refer to our Returns & Exchanges page for full details.

Do you offer refunds?

We do not offer refunds.

However, if you return an eligible item, we will issue store credit that can be used for future purchases.

You can learn more about this in our Return & Exchanges page.

How do I initiate a return or exchange?

To return or exchange an item, please contact us at contact@envyme.ae with your order number and the reason for the return.

We will provide you with a Return Authorization Number (RAN) and return instructions.

What if I want to exchange my swimwear for a different size or style?

We accept exchanges for different sizes or styles, subject to stock availability.

If the item you want is out of stock, we will notify you.

If you're returning for a store credit, you can use that credit to purchase any other item.

Can I exchange my swimwear if I’ve already worn it?

No! Swimwear must be unworn, unwashed, and with the hygiene liner still intact to be eligible for return or exchange.

Items that have been worn or tampered with cannot be returned or exchanged due to hygiene reasons.

How do I return items purchased with a gift card or store credit?

If you paid for your order with a gift card or store credit, the value of your return will be credited back to your gift card or account as store credit as long as the exchange & return conditions are met.

This can be used for your next purchase.